Terms & ConditionsRETURN POLICY
7.1 – In accordance with Legislative Decree 6 September 2005, n. 206, Customer is entitled to terminate the contract, without penalty but, in any case, giving a reason, within 14 (fourteen) days after receiving our goods.
Customer can exercise the return policy, within that period, by registered letter with acknowledgment of receipt. You can send the communication, within the same period, by telegram, telex, e-mail and fax, provided it is confirmed by registered letter with acknowledgment of receipt within forty-eight hours. Essential requirement is that the product HAS NOT BEEN USED.
Product can be returned after our confirmation by mail, by courier or in PosteItaliane with insurance. The return policy is reserved to private consumers and not to companies or freelancers with VAT.
7.2 – Customers wishing to exercise the return policy must return the products to the following address:
Via Ottaviano 79
00192 Rome – Italy
within 14 (fourteen) days after receiving product. Under Article 55, second paragraph, of the Consumer Code, the Customer has no right of withdrawal in the following cases:
– Provision of audiovisual products and software were unsealed by the customer;
– Supply of products tailored or custom, or which by their very nature, can not be returned or are liable to deteriorate or expire rapidly (eg. Cosmetics, flowers, food);
– The supply of newspapers, periodicals and magazines.
7.3 – The product return costs are borne by the customer. Stilograph return within 15 (fifteen) days from the date of receipt of the products by the Customer: (i) the full price paid by the customer in case of returning the product complete with all its parts and functions; or (ii) the portion of the price equivalent to the product returned by the customer who has consumed the product appreciably and / or which significantly diminish the value.